Head of Support Services

The selected candidate will be responsible for the following:

• Provide positive and professional leadership to staff in Support Services
• Serve as member of the ICBA Extended Management Committee.
• Ensure that the Center meets all legal, Audit and Government requirements
• Empower, manage, and develop specialists to plan and deliver objectives in line with robust programme and project management principles.
• Ensure effective implementation and monitoring to ensure excellent customer service, audit requirements and quality assurance.
• Provide strategic oversight and guidance to support services specialists and lead continuous improvement approach to service delivery.
• Oversee the implement of support services policies and procedures. Review and update the policies and procedures periodically.
• Provide financial oversight, financial forecasting and planning of relevant budgets to ensure spending delivers value for money and quality outcomes.
• Ensure ICBA’s policies and procedures are applied and complied with and that all audit and quality assurance requirements are met.
• Provide leadership and guidance to the People Resources unit including overall workforce planning and leadership, including welfare, supporting the team on complex cases, misconduct procedures, and compliance.
• Provide leadership and guidance to services related to the Government Relations and Protocols, maintaining key contacts within the UAE’s MOFAIC and ensuring compliance with host government requirements.
• Provide leadership and guidance to Procurement Services team in negotiating and administering value for money contracts in compliance with ICBA’s policies and best practices in joint contracts in UAE and between countries.
• Provide leadership and guidance to the Facilities Operations to enhance operational efficiency and service delivery while overseeing the implementation of the facility management, health, safety and environment policies and procedures and monitor compliance of the same
• Provide leadership and guidance to IT Services team ensuring secure, and updated services provided to the center to improve efficiency and effectiveness of provided services.
• Other duties and responsibilities requested by the management as the need arises.